Pearl’s primary interest is ensuring the data quality and accuracy of its Certification Reports and associated data that Pearl provides in The Pearl App. in our real estate marketing and listing package, and when completing the Appraisal Institute’s Green and Energy Efficient Addendum.
Pearl's Certification App
Pearl’s Certification App with its proprietary software is the core foundation for ensuring the integrity of a home’s data — and it’s the essential vehicle for how Pearl receives, reviews, and third-party certifies data about a home’s high-performing features.
Quality Assurance
Pearl has a two-step review process in which a Pearl Approver reviews the qualified source’s request and, if approved, a Pearl Certifier ensures that both the Pearl Approver and the qualified source have complied with Pearl’s business and technical standards.
Pearl has also developed a number of automated quality assurance/quality control flags and has processes and systems in place to track defects, perform root cause analyses, and make appropriate changes to policy, procedure, and software to mitigate high-risk and/or high-probability errors.
Pearl has the ability to modify quality assurance and quality control procedures when Pearl is delivering certifications for a program. For example, as a Program Sponsor in the Home Performance with ENERGY STAR® program, Pearl modified its sampling rate and review of photos, documents, and project-level review in order to meet that program’s requirements.
An important aspect of Pearl’s quality assurance/quality control framework is accountability and transparency. While Pearl has robust quality control procedures, it also acknowledges that quality can’t be inspected into a product or process. Rather, Pearl views accountability as a key component to protecting and delivering quality. Pearl’s software serves as the mechanism through which this important chain of custody is established and maintained.
More Information
Want to learn more about Pearl’s Process Standards? Contact us at [email protected].
